Privacy Policy

Cynergy Training Solutions Ltd (company number 14165426) is the controller of the personal information described in this policy.

• Registered office: Regus House, Herons Way, Chester Business Park, Chester CH4 9QR
• Email: info@cynergysecuritytraining.co.uk
• Phone: 07854 137688

We collect the information you choose to enter into our enquiry form, which may include:

• Your name
• Your email address and phone number
• The course you are interested in, and any preferred dates
• The number of learners
• Your company name and training requirements, if you enquire on behalf of a business
• The message you write to us, and which page you enquired from

We do not ask for special category data (such as health information) through this website. Please do not include it in your message.

• To respond to your enquiry and take the steps you have asked us to take, such as confirming course details or arranging training. Our lawful basis is performance of a contract, or taking steps at your request before entering into a contract.
• To follow up on your enquiry where a reply is outstanding, and to keep a record of enquiries for administration and to deal with any queries or disputes. Our lawful basis is our legitimate interests in running and administering our training business.
• To meet legal obligations where we are required to keep records or respond to lawful requests. Our lawful basis is compliance with a legal obligation.

We do not use your enquiry details to send marketing that you have not asked for, and we do not sell your personal information.

We use service providers who process personal information on our behalf, under contract and on our instructions:

• Our website hosting and database platform, which stores the enquiry you submit.
• Our email delivery provider, which sends the notification of your enquiry to our inbox, and our email provider, which holds that message.

We may also share information with professional advisers, or with authorities where we are legally required to do so.

Some of our service providers may process or store information outside the UK. Where that happens, we rely on our providers' contractual data protection terms and safeguards for those transfers. If you would like details of the arrangements that apply to your information, contact us at info@cynergysecuritytraining.co.uk.

We keep enquiry information for as long as we need it for the purpose we collected it, then delete it. In practice, how long that is depends on:

• Whether your enquiry led to training being booked or delivered
• Whether we still need the record for administration, accounting or insurance purposes
• Whether we are required to keep it to meet a legal or regulatory obligation
• Whether there is an ongoing or possible query, complaint or dispute

We have not set a single fixed retention period for all enquiries. If you would like your enquiry deleted, please ask us.

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information, where that applies
• Ask us to restrict how we use your information, where that applies
• Object to our use of your information where we rely on legitimate interests
• Ask us to transfer your information to you or another organisation, where that applies

To exercise any of these rights, email info@cynergysecuritytraining.co.uk or call 07854 137688.

We do not make decisions about you by solely automated means, and we do not carry out profiling of visitors to this website.

See our cookies and storage technologies page for what this website currently uses.

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

If we change how we handle personal information, we will update this page and the last-updated date above.